Refund policy

Refund & Returns Policy

At Hairdense, we take pride in the quality of our products. Due to the nature of the product, please review our policy carefully before making a purchase.

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Returns

For hygiene and safety reasons, we do not accept returns on opened or used products.

Returns may only be accepted if:

• The item is unused, unopened, and in its original packaging

• The return request is made within 7 days of delivery

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Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include:

• Your order number

• Clear photos of the product

We will review your request and arrange a replacement or refund where applicable.

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Refunds

Refunds are only issued if:

• You received a defective or incorrect product

• Your return has been approved and received (if applicable)

Once approved, refunds will be processed to your original payment method within 5–10 business days.

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Non-Refundable Situations

We do not offer refunds for:

• Incorrect shade selection

• Change of mind after purchase

• Incorrect delivery details provided by the customer

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Cancellations

Orders cannot be cancelled once they have been processed or shipped.

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Contact

For all return or refund requests, please contact us with your order details. We’re here to assist you.

WhatsApp: 071 074 1329